Returns and Refunds

I received my order but I am not satisfied. Can I return it?

We understand that, although all our products are produced with great care and attention, sometimes they may not please you. Although these situations rarely happen, it is important to remember that we do not accept returns of our products.  The reason for this is quite simple: We work with products that are printed individually. Unlike many places that have stocks of products, this is not the way GoCase works. Each order is produced individually according to the customer's request, and because of this, we do not accept returns in case of dissatisfaction. However, don't worry: In case of factory defects and warranty situations, we will be responsible for providing a replacement for your product, because we value customer satisfaction and the durability and quality of our products. If you have any questions regarding these situations we kindly ask that you contact our customer support team, so that we can provide the best possible treatment for each situation.

Can I exchange a product?

Changes to your order will be allowed up to 5 hours after order approval. This happens because after this deadline our production department starts working on your order so that it gets to you as soon as possible!  😍 (it is mandatory to contact our customer support department if you want to make any changes contact us here) In case of an error made by the customer in the model request, customization, or registration data, it will be necessary to contact our customer support department within 5 hours after order approval. Any request made after this period will be subject to new charges in case of change. Please note that we do not accept returns of products due to customer error under any circumstances. This happens because our products are printed individually and personalized, with great care for each of our customers! If you have any other questions please contact our customer service department, we are here to make your customer experience even better!  Contact us here

My order hasn't been shipped yet. How can I cancel it?

If your order hasn't been shipped, you can contact our Gocase Support team within 5 hours after placing your order and they will cancel it, and issue a full reimbursement. Unfortunately, we are not able to cancel a customized order that has already been printed. But hey, no worries! You can still reach out to our Support team and they will tell you about other possible solutions. 😁 Contact us here.

I canceled my order, how long will it take to receive my refund?

Cancellations are made through our customer support department, and once the cancellation confirmation message is received, it is necessary to wait until the refund is made. This process may take up to 10 business days to complete. If necessary, you can contact us again after those 10 days are over to ask for your receipt so that you can check with your card company or PayPal about how your credit will be granted. If you need to make a cancellation or have any questions please contact our team through the form (Contact us here)