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My order is stuck at the customs

Last updated on Aug 08, 2024

Depending on where you live, it’s possible that your package will be hold at the customs for a while. As annoying as this may look, this inspection must be faced as a positive thing, thanks to it, it’s possible to fight against illegal stuff that some people try to enter in your country.

The holding time varies from a country to another and, since we ship to large number of different places, it’s not possible to know for how long each one is going to be. Maybe you can find this information on your local post office website. It’s also possible that you be charged for the process, we have an article about it, you can access through the link below:

We just need to stress that we have absolutely no control over this situation, customs are a national matter and we are not able to hurry them up. Waiting is the word ;)

P.s.: We are not responsible for any customs fees applied by the destination country.