Have you already placed your order? Are you still considering doing it? It doesn't matter! We're bringing brand new info about our delivery process. Let's go?
The estimated delivery time is informed at the checkout when you're finishing your purchase. On the image below you'll notice that we have 3 shipping options:
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Standard shipping with tracking;
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Express shipping with tracking.
IMPORTANT: the shipping time starts counting AFTER shipping, please notice that we need 3 business days to produce and ship your order.
IMPORTANT²: the shipping time shown in this example is merely illustrative, it varies from one country to another. To check how long it will take for your place, please simulate an order on our website www.us.gocase.com.
IMPORTANT³: weekends and holidays are not considered business days.
STANDARD SHIPPING - WITH TRACKING
This shipping method is only available for the United States.
It usually takes:
- USA - 8 to 14 business days
By choosing this shipping method, you will receive updates about your package on the tracking link, please pay attention to the time informed on both order confirmation and shipping notification emails.
Standard shipping is collected by DHL at our factory and handed to the national post office when the package arrives in the destination country. The local mail is the responsible one to complete the delivery. Since it is standard shipping, no signature is required and the postman may leave the package at the customer's door or a mailbox, according to the local mail policies - please access your national post office website to learn more about it.
When you the status "Arrival at destination country" you'll be able to use the barcode informed on your link to track your package on your local mail website.
Sometimes it happens to local post not being able to finish all the deliveries they have to and they need a couple of more days to do it. So please consider waiting two or three more days before contacting us. If you still don't receive your package after this time, you can send us a message!
EXPRESS SHIPPING - WITH TRACKING
Express shipping is the fastest way to get your products, it is 100% trackable and controlled from the beginning to the end of the delivery.
It usually takes:
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Europe: 2 - 3 working days
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Others: 3 - 6 working days
This shipping method is completely made by DHL, they collect from our factory and deliver right to the consignee, a signature is required sometimes and they may contact the consignee by phone. Please, make sure to fill in your data correctly.
This service is not supposed to face any delays, if you notice your package is taking longer than it was supposed to, please contact us right away!
*The delivery time is estimated in working days, i.e. leaving out Saturdays, Sundays, and bank holidays.
**DHL Express Worldwide has a fee starting at €15,00.
What if my order is delayed?
Please keep in mind that delays are - unfortunately - more frequent now given the supply chain and logistics disprutions. Please contact us right here if your package has been shipped and not delivered according to the chart below:
REGION DELIVERY TIME
Netherlands 8 business days
Europe 16 business days
USA/Canada 21 business days
Others 28 business days